"COMPANY" means Exclusive World International Limited party to this contract, their subcontractors and agents.
"CUSTOMER" means the other party to this contract and where "Customer" is more than one person, liability is joint and several.
"PERIOD OF HIRE" means the period for which the accommodation is contracted to be available for use by the customer.
"CONTRACTS" are the binding agreements of hire between the Company and the Customer.
"PROPERTIES" are the villas, houses, apartments, accommodation or associated property of either the owner or Exclusive World International.
1.Unless expressly stated otherwise in writing, notwithstanding any other conditions or terms produced or submitted by the Customer, the terms and conditions printed herein shall apply to every contract made by the company. The customer by making a deposit payment is deemed to have confirmed the contract and to have accepted these terms and conditions.
2.A security deposit, usually 50% of one week’s rental unless otherwise formally agreed in writing by the company, will be taken at least 14 days before travel and in all cases must be cleared in the company account before departure. Following departure of the Customer from the property the Company representative or cleaners will check the property itinerary for any damage or breakages and then notify the office in the UK. Security deposits will be returned subject to there being no problems or damage to the property, or any other breach of these terms and conditions, all customers are asked to send bank details to us upon return so we can send deposits back to them, if this is not done within 3 months you will lose your deposit. The deposit is typically returned within 14 days of the customers return. The customer is liable for all damage to the property by action or admission by themselves or their guests.
3.Hire charges do not include any making good or repair of damage to property, this in the first instance will be taken form the security deposit and any additional repair will be invoiced additionally as appropriate.
4.Should the number of individual guests at a property exceed the maximum, as specified by Exclusive World International Head Office, a further charge may be deducted from the security deposit in respect of the additional guests.
5.THE CUSTOMERS MAY INVITE NO MORE THAN 30 PERSONS BACK TO THE PROPERTY. ANY PARTY AT THE PROPERTY OF MORE THAN 30 GUESTS NEEDS PERMISSION OF THE COMPANY AND OWNER, OTHERWISE THE RENTAL WILL BE TERMINATED INSTANTLY, WITH LOSS OF DEPOSIT AND ANY OTHER MONIES PAID AND YOU WILL BE ESCORTED OFF BY SECURITY OR POLICE! SOME PROPERTIES HAVE SPECIAL CONDITIONS;PLEASE ASK THE COMPANY,THEN WE WILL INFORM YOU OF THE CONDITIONS OF EACH PROPERTY BEFORE YOU RENT THEM IF YOU WISH TO HAVE A BIG PARTY.
6.Keys to properties are the responsibility of the Customer once they have been handed to them by the Company representative. It is the responsibility of the Customer to leave the keys at the end of their stay either with the Company representative or in a pre-determined place at the property and agreed by both parties. Failure to return the keys at the end of the hire period will result in the Company charging the Customer a fee of £50 or more per lost key to be deducted from the security deposit as appropriate.
7.Checkout time for the properties is always 10:00 am unless otherwise specified in writing by the Company office. Failure to checkout at 12:00 will incur a further charge of 1 additional day’s hire of that particular property and will be deducted from the security deposit unless permission is give in writing by EWI.
8.The customer is responsible for the safe custody of the property hired to them for the rental period any problems with police and noise will result in loss of deposit and you will be asked to leave the property at the request of EWI or OWNER.
9.Liability to Third Parties. The Company will not be responsible for and the customer will indemnify the Company against all claims for injury to persons howsoever caused unless it is proved that such injury or damage be caused by faulty material or workmanship of properties, or negligence by the Company.
10.The Customer shall accept full responsibility for any accidents caused by or arising out of negligence, mis-use of property or failure to comply with the Health and Safety or other applicable statutes and regulations.
11.The company will not be held responsible for any electric and water problems on all properties all compensation is the responsibility for the owner,EWI will help you claim if the occasion arises. Please be aware that in Ibiza there are a lot of power cuts and water problems this is out of anyone’s control and no one can be held responsible and no compensation will be paid if it is not the owner fault.
12.The company will not be held responsible for any problems with villas booked lastminute that we have not used before.We have worked with some villa owners for 10 years and never had any problems because we know their standards are very good.Some owners do not keep there villas as good as others and response to problems is slow the company will not be held responsible or pay compensation, this only applies to villas we have not used before.
13.The customer won’t hold the Company responsible for loss or damage to their own belongings.
14.The customer warrants they shall provide their own insurance.
15.The Company accepts no responsibility for inaccuracies or misunderstandings arising through bookings, instructions or information given them by telephone, or verbally to their staff OTHER THAN THROUGH THEIR OFFICE AND CONFIMATION IN WRITING.
16.You may cancel your property rental contract at any time providing the first named person on the booking contract notifies in writing, contract conditions apply always minus P-fee £500.00 for any cancellation and the loss of any deposit that has been given to owner. The full return of any money or deposit will be given if the company make the same booking as the one cancelled by the first person all other refunds are as per rental contract.
17.Should the owners of the properties withdraw the accommodation once a booking has been reserved, the Company will make every effort to re-locate the Customer to an equivalent property of the same standard if possible. If relocation cannot be achieved via an equivalent rental then a refund will be issued to the Customer without further liability to the Company,this nomally only applies when the property has been sold. 18.Electric is normally free but in some case their is a charge for over use the meter will be checked, this is to stop clients leaving all electric appliances on all the time on auto air con systems as this can break the motors by leaving doors and windows open.
19.Water is free unless other wise stated
20.Telephone will be checked using 901123901 only available for some houses.
21.Cleaning service will come to the house once at the end of each week for a period of 4-6 hours on change over days,or if booked cleaning is extra on some houses you will be informed, and some luxury houses have cleaning 5 times a week, we will let you know.
22.Pets are not allowed unless otherwise stated, or you have to ask,it’s up to the owners of the houses.
23.Confirmation of booking is done once you receive your invoice and terms and conditions.
24.All houses and apartments MUST be given back in a similar state that you got them in, if you leave rubbish bags and the house or apartment is left in a mess you will be charged extra cleaning charge of £150 or more, also on some luxury houses there is an end clean charge of up to 500 euros on larger villas. Towels and bedding do not apply unless stained or damaged.
25.If there is damage or problems at the property we have to wait until all reports and photos have been done before deposits are returned.
26.From time to time rates change and most villas are paid in Euros, we have a rate policy of no lower than 1.3 Euros to the pound for our card services.
27.The company will also help you find the best of the Island from it’s 23 year knowledge.
MD 1st time in Ibiza was 1971..All contracts entered into are contingent upon freedom from all liability for non-fulfilment or delay due to War, Strikes, Lock-out, Civil Commotion, Riots, Force Majeure, Fire, Breakages, Government control or priority Regulations, Labour difficulties, acts of terrorism and any other causes that the Company deems to be out of their control.
Subject to English, Spanish & International ,law and Courts.